Why don’t retailers follow through on sales leads? I’ve marvelled at this phenomenon in the past, and it continues to amaze me. After expressing an interest in the Dean Soltero guitar, but wanting more information on the different models, the owner of Springfield Music Store took my name, phone number, and some information about what I was looking to learn. He promised he would talk with his Dean sales representative and contact me.
That was about 2 weeks ago. I’ve not heard anything from him. And at this point, I don’t expect to. Its a shame, as the info on these guitars available on the internet is confusing, at best. I’ve posed questions to sellers on e-bay, but their answers make no sense. So its one more guitar that I won’t be buying any time soon
The last time this happened, I was i the market for a Michael Schenker autographed Dean Flying V, but wanted to see one before spending the $2K+. I had the same result then. In the past, I’ve attributed it to the store owner. But perhaps the Dean sales representative may share in the blame. Except that if the store owner was truly responsive, then he should call me to let me know that he was unable to get me the information.
I think this is taught in customer relations 101. Or Retail Store Management 101. It certainly should be, if it isn’t. its this type of behavior that makes me think I could riun a store better. But I still can’t make the economics work.
