Dad’s Workforce Re-Entry

April 16, 2008

Dean Sales Representatives

Filed under: e-bay, guitar, internet, retail — traderdad @ 2:32 pm

Today I visited one of the remaining “local” stores I had not personally seen: 8th Street Music. They have a small retail store presence in Philadelphia, but sell many instruments on line both through e-bay and amazon.com. The bulk of their sales seems to come through on line sources, and they advertise themselves as the original internet music instrument retailer. Their history appears to support that claim.

So I went to the store because when I have looked for unusual guitars, like the Parker Fly or the Dean Soltero, their store always comes up as a dealer. I was unimpressed by the physical retail store, but I was impressed by the employees within. I had conversations with two of the workers, and mostly spent time with the second. He was able to find a Leslie West Standard, a one-pick-up version of the Soltero for which I have been searching. We talked about guitars, the local guitar market, the market for instruments in Philadelphia, and Dean guitars.

What I learned was that Dean has quality control issues, dealing with Dean is not easy, and the Dean sales representative was given much of the responsibility for the difficulty in selling their guitars. After playing the Dean, I decided that I liked the playability of the neck. But the guitar was poorly set up from the factory, and required some adjustments to the pickup, so it wouldn’t contact the high E string. The guitar was strung with 9’s, and while they certainly were easy to bend, the guitar had a thin tone that might have been caused by the strings. Or it might have been caused by the fact that it was a $600 single-pickup guitar. But I didn’t learn of the price until I was home, because nobody could find out how much it cost! I agree that Dean should provide their dealers with enough info that price should never be an unknown, but it was.

I plan to return to the store, perhaps next week. They have a Dean Soltero, American made, two pickups, in their NJ warehouse, and plan to get it to their store so I can play it. I’ll be interested in its tone, and hearing how much of a difference the second pickup makes in the variety of tones I can squeeze out of the Soltero. In the meantime, it was a nice way to spend an hour this morning. Its just a shame that parking in Philadelphia set me back $13.50 for 90 minutes. Ouch!

April 14, 2008

Dealer Phone Calls

Filed under: guitar, retail — traderdad @ 7:15 pm

Why don’t retailers follow through on sales leads? I’ve marvelled at this phenomenon in the past, and it continues to amaze me. After expressing an interest in the Dean Soltero guitar, but wanting more information on the different models, the owner of Springfield Music Store took my name, phone number, and some information about what I was looking to learn. He promised he would talk with his Dean sales representative and contact me.

That was about 2 weeks ago. I’ve not heard anything from him. And at this point, I don’t expect to. Its a shame, as the info on these guitars available on the internet is confusing, at best. I’ve posed questions to sellers on e-bay, but their answers make no sense. So its one more guitar that I won’t be buying any time soon

The last time this happened, I was i the market for a Michael Schenker autographed Dean Flying V, but wanted to see one before spending the $2K+. I had the same result then. In the past, I’ve attributed it to the store owner. But perhaps the Dean sales representative may share in the blame. Except that if the store owner was truly responsive, then he should call me to let me know that he was unable to get me the information.

I think this is taught in customer relations 101. Or Retail Store Management 101. It certainly should be, if it isn’t. its this type of behavior that makes me think I could riun a store better. But I still can’t make the economics work.

April 7, 2008

Guitar Blog Testing

Filed under: Uncategorized — traderdad @ 6:23 pm

I?m testing out Mac Journal for use posting to this blog. Safari is not friendly to the formatting in wordpress, so I am hoping this will be better.

One of the problems with Safari is it won?t allow paragraph breaks.

And other formatting is also not an option.

Blog at WordPress.com.